General

Mazhai Vaanam Women's Collections ("we" and "us") is the operator of www.mazhaivaanam.com ("Website"). By placing an order through this Website, you agree to the terms below. These terms are provided to ensure both parties clearly understand and agree upon the arrangement to protect expectations and provide reliable service.

1. Stock Availability

All orders are subject to product availability. While we try to maintain accurate stock counts on our website, occasionally discrepancies may occur. If an item is unavailable after purchase, we will contact you to either wait for restocking or process a refund for the unavailable product.

2. Shipping Costs

Shipping costs are calculated during checkout based on the weight, dimensions, and destination of the order. The shipping cost shown at checkout is the final shipping charge for the order.

3. Dispatch Time

Orders are usually dispatched within 1–2 business days after payment confirmation.

Our warehouse operates Monday to Friday during standard business hours, excluding national holidays. During holidays, dispatch may be slightly delayed, but we strive to minimize delays.

4. Estimated Delivery Time

• Delivery within Tamil Nadu: 2–3 business days after dispatch.
• Delivery outside Tamil Nadu: 4–6 business days after dispatch.

Delivery times may vary depending on courier services and location.

5. Change of Delivery Address

Customers can request a delivery address change any time before the order is dispatched. Once the order has been shipped, address changes may not be possible.

6. P.O. Box Shipping

Mazhai Vaanam Women's Collections can ship to P.O. Box addresses using postal services only. Courier services may not be available for these locations.

7. Items Out of Stock

If an item in your order is out of stock, we will contact you regarding restocking timelines or provide the option for a refund.

8. Delivery Time Exceeded

If your order has not arrived within the estimated delivery time, please contact our customer support team so we can investigate with the courier partner.

9. Tracking Notifications

Once your order is dispatched, you will receive a tracking link via SMS or email so you can monitor the delivery status of your package.

10. Parcels Damaged in Transit

If a parcel appears damaged during delivery, please reject the parcel from the courier if possible and contact our customer support immediately. If the parcel was delivered in your absence, contact us within 24 hours with images of the damaged package.

11. Duties & Taxes

Sales Tax:

All applicable taxes are already included in the product prices displayed on the website.

Import Duties & Taxes:

For international orders, import duties and taxes may apply depending on the destination country. These charges are the responsibility of the customer.

If the customer refuses to pay the import charges and the parcel is returned, the refund will be processed after deducting return shipping charges.

12. Order Cancellations

Orders can be cancelled any time before dispatch. Once the order has been shipped, cancellation may not be possible and customers should refer to our return/refund policy.

13. Insurance

All shipments are insured against loss or damage up to the value specified by the courier service.

Lost Parcels: Refund or replacement will be processed after the courier confirms the parcel as lost.

Damaged Parcels: Refund or replacement will be processed after the courier completes the damage claim investigation.

14. Customer Service

For any shipping or order related enquiries, please contact our customer support team through the contact information provided on the website.